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Why does the Google Home turn off my Samsung Q9 tv, but wont turn it on?

dennisresch
Community Member

Why does the Google Home turn off my Samsung Q9 tv, but wont turn it on?

4 REPLIES 4

Cathal_S
Gold Product Expert
Gold Product Expert

Hi dennisresch,

It could be with how the television manufacturer has implemented CEC.

My LG TV does the opposite, it will turn on but not off. You can look within the TV system settings for an update that might fix this?

 

Regards,
Cathal

Azarco
Community Specialist
Community Specialist

Hey there,

 

Thanks for the help, Cathal_S, I appreciate it.

 

dennisresch, we want to make sure that you're all good — how did checking the CEC settings of your TV go?

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey dennisresch,

It's me again. I wanted to check back in to see if you still need help. Feel free to let me know if you do.

Best,
Alex

Azarco
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks,

Alex