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Why so difficult to get help for Google Products like Google Nest Max?

mdcot
Community Member

I find that there are many posts in different threads providing different an sometimes conflicting or pointless solution, often repeated over and over again 😞

I must assume that a number of the solutions suggested are from well meaningful Community members, who may have tried something, and they assume it's a solution but may not be what you need a solution for.

CAN WE GET THIS INSTEAD PLEASE: If a third line Google Product Expert could provide a meaningful "Error / Cause / Resolution" document it would save Google Customers a lot of time and frustration.

I have a Google Nest Max it was working fine and now I can no longer initiate Video Calls with some of my contacts although they have no issues  initiating Video Calls with me.

Maybe this, my second, post will get some attention.

If not I will try to post something on Facebook.

As I have noticed that other service providers like Broadband etc. only pay attention when something negative gets posted on Social media and then suddenly they spring into action, not how it should be but there you go 😞

 

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