Worst costomer service ever

[Vjnegi]

This is the worst customer service I have ever received from any company till date. My heat has not been working for the past 2 weeks and they are suggesting that I buy a cheap thermostat until the OLD REFERBISHED item has not been delivered.

[maedacortez]

Hi Vjnegi,

Thanks for reaching out. I understand that your Heat device is not working and you will be receiving a refurbished replacement. I'm happy to assist you! Please could you send me your case number so I can check what troubleshooting steps you've already tried?

I'll be awaiting your response.

Regards,

Manuel