So I’m on vacation away from home and my Yale lock has gone offline. I placed the lock in privacy mode through the app before I left.
does anyone know if the Yale lock has a fallback plan to disable privacy mode when it loses connection ?
I’m pretty worried about not being able to get into my house because this lock lacks a physical key.
You can't do anything about it remotely. I am afraid you need to probably restart the lock or the Nest Connect if you have one, at the location for it to get connected again. You can try to make sure that your app is working properly, that it's updated etc. but you will need a connection to the device to make any changes to it remotely.
Only people with access to the lock can unlock. Unless there have been guest passcodes that have been shared, but the lock will need to be connected for anyone to gain access.
I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest x Yale Lock? Feel free to update this thread, and we're happy to assist you further.