05-08-2023 04:16 PM
I am not able to connect my Yi home or Kami account to my Google Home account. When I try it prompts me to login, I input my credentials and the it gives me the dreaded “Something went wrong. Try again.” It seems like others are having this same issue, is there any solution?
05-09-2023 02:15 AM
Did you try updating the google home app?
05-09-2023 08:26 AM
Thank you for the reply,
I am currently on Version 262.0 and there is no update available
05-10-2023 05:14 AM
Maybe support ended, i will leave this up to someone who is more experinced with these kind of issues.
05-11-2023 06:06 AM
From the research I’ve done about this issue, it appears that its been working on and off for the better part of this year.
05-22-2023 04:44 PM
Anybody have any ideas?
05-30-2023 09:33 PM
Hello CollinB,
Thanks for sharing details about the issue. I appreciate MaarenSecond for helping here. I know how it feels when you're having issues linking your Yi Home or Kami Account to the Google Home app. To confirm, have you tried using a different phone or tablet? What is the make and model of your phone?
Let's try these steps below:
Let me know how it goes.
Cheers,
Muddi
06-03-2023 09:54 AM
Hi CollinB,
Have you tried the troubleshooting steps that Muddi provided? Let me know if that did the trick or not, so we can try something else.
Best,
Lovely
06-04-2023 10:58 AM
Hey there,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Thanks,
Dan