Yi Home/Kami

[CollinB]

 

I am not able to connect my Yi home or Kami account to my Google Home account. When I try it prompts me to login, I input my credentials and the it gives me the dreaded “Something went wrong. Try again.” It seems like others are having this same issue, is there any solution?

[MaarenSecond]

Did you try updating the google home app?

[CollinB]

Thank you for the reply,

I am currently on Version 262.0 and there is no update available

[MaarenSecond]

Maybe support ended, i will leave this up to someone who is more experinced with these kind of issues.

[CollinB]

From the research I’ve done about this issue, it appears that its been working on and off for the better part of this year. 

[CollinB]

Anybody have any ideas?

[Muddi]

Hello CollinB,

Thanks for sharing details about the issue. I appreciate MaarenSecond for helping here. I know how it feels when you're having issues linking your Yi Home or Kami Account to the Google Home app. To confirm, have you tried using a different phone or tablet? What is the make and model of your phone?

Let's try these steps below:

1. Uninstall the Google Home app on your phone.
2. Restart your phone.
3. Re-install the Google Home app then try to re-link your Yi Home or Kami account.

Let me know how it goes.

Cheers,

Muddi

[LovelyM]

Hi CollinB, 

Have you tried the troubleshooting steps that Muddi provided? Let me know if that did the trick or not, so we can try something else. 

Best,
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Thanks,

Dan