Youtube premium

[Ak92]

My Lenovo Smart speaker says to get Premium on my YouTube account, when I'm already have. Cant sort it out ,  anyone can help?

[LovelyM]

Hello Ak92, 

Thanks for reaching out. We'd love to help.

Make sure that your Lenovo smart speaker is set up on the email account that you're using for your YouTube Music Premium. Here's how: open the Google Home app > Tap the Account icon at the top right > Check the email address that's signed in to the app.

Let me know if this helps.

Best, 
Lovely

[LovelyM]

Hi there Ak92,

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers, 
Lovely

[Ak92]

Hello, I tried, but have still the same , my Acc shows me premium, but Lenovo smart watches says other 😞 and some times have adds on mu TV when i connect through Phone.

[LovelyM]

Hey Ak92, 

Please try to factory reset your Lenovo smart device and set it up on the Google Home app again. Once done, try to play YouTube Music again and let me know if the issue persists. Note: You can reach out to Lenovo for instructions on how to reset your unit.

Thanks, 
Lovely

[Ak92]

Done that couple time, still nothing 😞

[LovelyM]

Hello there Ak92,

You may create a new Home structure on your Google Home app and set up your Lenovo smart device there. Once done, check if the same thing happened.

Regards, 
Lovely

[LovelyM]

Hey Ak92, 

I wanted to ensure that everything is covered on your end. Please reply to this thread if you still need assistance so we can give you a helping hand.

Thanks, 
Lovely

[LovelyM]

Hey Ak92, 

It's me again. I want to ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Thanks,
Lovely