camara are connect to another account

[Carolyn2]

I deleted my account because I could not see my camera.  Now it is telling me my camera is connected to another account.  But I can' t remember what account.  Could someone help to delete the other account and  to reistall my camera.  

[User5]

I’m having the same issue. Can someone please help? Tried factory resetting but it didn’t work either.

[janthadeus]

Hi folks,

I’m sorry for the delayed response here. Let’s sort this out — a few questions: is your Nest account non migrated (legacy) or migrated to Google? Do you sign in with Nest or sign in with Google? Also, do you have multiple home structures and have you tried checking each of them?

Looking forward to your response.

Thanks,
JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie