Thanks for reaching out. I’m sorry for the delayed response here. We'd be happy to take a look into this for you. Tell us more about what's happening with your phone controls to control your Nest Thermostat.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.