can't connect google wifi

[cyndi]

my partner set up the nests and recently passed away. His phone was canceled along with the app so the nests don't recognize the new device and I can't use the app.

[David_K]

Sorry to hear of your loss. The best thing to do here is to factory reset them and set them up with your account.

Factory reset your Wifi device - Google Nest Help

Set up Google Wifi - Google Nest Help

[LovelyM]

Hi folks, 

@David_K, you've been a great help.

I'm sorry to hear about your partner's passing, @cyndi. Go ahead and follow the suggestions given by davidking since those are the ideal way to control and manage the Google Wifi and the other Nest devices. Let me know if you have additional questions or concerns.

Best, 
Lovely

[LovelyM]

Hello cyndi, 

I'm checking in to see if you still need help. Don't hesitate to reply to this thread if you have other concerns or questions.

Cheers, 
Lovely

[LovelyM]

Hey cyndi, 

It's me again. We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any issues, updates or just a discussion topic, feel free to start a new thread anytime. 

Thanks, 
Lovely