colour change option missing from Tuya based lights

[u152422188]

colour options for my Tuya based lights disappeared yesterday with Mutiple report in r/googlehome, is anyone else having this issue?

[Doomba99]

The same happened to me last night with my energiser smart bulbs

[ScottCal]

The same has happened to me with my TuyaSmart lights (4) and one Vocolonc light. The color option was gone briefly a day or two ago, and tonight gone from Google Home on both my Android devices.

[ScottCal]

A couple of people above have posted the same today. Something's obviously wrong with the app. Hopefully Google sees these posts and issues a fix.

[amitch]

Having the same issue with Arlec lights as well. 

[GreySkull]

Same here for the last 48 hours.

[Um3X]

Any solution so far?

[ScottCal]

As of late last night, colors did not show up. Does Google monitor this forum? If so, hopefully they're dealing with it. If not, our best bet might be to write to the companies that sell the light bulbs and let them know about the situation. Feedback from them is probably better than feedback from us on Google.

[Diem]

Same for me, tuya bulbs without color on Google Home.

(For this lamps colours are working with Alexa)

[Barnzey50]

Colour options have disappeared from all my bulb options on the app connected with Smart Life and they won't come back no matter what I do.  What has happened Google? 

[amitch]

I contacted Google support and they were aware of the issue and were putting out a fix. I’ve just opened my Home app and the option has now been restored. Quickly fixed I suppose

[ScottCal]

Thanks! The option isn't back in my Google Home yet. Maybe my tablet needs to update the app. Thanks for contacting Google!

[amitch]

Yeah give it 24-48hrs and saying “Hey Google, sync my devices” on either the app or your Nest might do the trick! 

[ScottCal]

This may sound paranoid, but I have voice disabled on all my devices. I link them manually—I'll try it again and relink them tonight. Thanks!

[Doomba99]

Just tried “sync my devices” from the app and it’s all been restored. Amazing! 

[Russmcf]

Yep... Happened last week. 😕

[ScottCal]

My color (or colour for my British friends) option has returned!

[Diem]

It works: 2 times "sync devices" and some hours fix the problem.

Thanks all.

[Aprgradtwothree]

I'm having the same problem. It's pretty annoying. 

[Mlabrador]

Hi everyone, 

Thanks for posting and apologies for the late response. I would like to check with everyone if you are still unable to control your smart lights on the Google Home app? 

Best, 

Nikki 

[Um3X]

Hi Nikki,

Now everything working fine. The colour option is back to normal. 

Cheers

Umer

[GreySkull]

It's working again now, thank you.

[ScottCal]

Late reply here but, yes, mine started working again last week. Thank you all!

[Juni]

Hi everyone,

@ScottCal, awesome - glad that worked. Feel free to reach out again should you have more questions/suggestions - we are here for you.

@Aprgradtwothree, thanks for the response. In your case only one room is not working in one room only. There is a possibility that the issue is just in that light. You can try to switch it to other lights in another room, then observe if this will make a difference. IF that did not happen, you can do a full reset on the light and set it up again.

Keep me posted.

Thanks.

Juni

[Mlabrador]

Hi Um3X, 

Thanks for confirming. I'll be leaving this thread open for 3 days to wait for other users to confirm that it is working on their end as well. Thank you. 

Best, 

Nikki 

[Mlabrador]

Hi all, 

I'll go ahead and consider this thread as complete and will lock the thread after 24 hours. If you need more help, feel free to open a new thread. 

Best, 

Nikki 

[Aprgradtwothree]

My color option is still only working for one room. I will try to troubleshoot since I seem to be the only one still experiencing this issue.. thanks. 

[Juni]

Hi folks,

@GreySkull, I'm glad that it's working now.

@Aprgradtwothree, thanks for the response. Try the troubleshooting steps and let us know if you need further help by updating this thread, and we're glad to assist you further.

Thanks,

Juni

[Juni]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

Juni

[Aprgradtwothree]

No luck so far. I think we are going to change bulbs, thanks for checking in!

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Best,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni