existing account

[amirsarvestani]

i have stupid existing account and baught new nest indoor cam dont know its says you have existing account

[Brad]

Hi there,

Sorry to hear you're running into this, as I can imagine this has been a frustrating process. Is your camera a used device? Or is it brand new? I ask, because if you had a previous account with this device added, or it was somebody's that could be why you are getting this error message. Please let me know.

Best regards,

Brad

[janthadeus]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

I appreciate your help here, Brad.

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT