Nest account has old email address I can't access!

[LisaB23]

My nest account is linked to an old email address I no longer have access to and sending the verification code there. I can't add my thermostat to the new google account as the Nest App is saying it is alread linked to an account and won't give me the 7-digit entry key.  All help gratefully received!  

[MplsCustomer]

@LisaB23 

You may need to contact Support (https://support.google.com/googlenest/gethelp) for assistance.

According to Google Nest:

"It is not possible to unlink a Google Account and Nest Account that have already been linked to each other."

The other options they give don't seem workable in your situation:

https://support.google.com/googlenest/answer/9297676?hl=en#troubleshoot-migration&zippy=%2Cerror-mes...

[LisaB23]

Thank you for the advice.  Spent 1.5 hours on the phone to support.google.com/googlenest and no further forward.  Still unable to link my thermostaat to my phone.  Incredibly frustrated.  Don't want restore all factory settings if it destroys my heat settings in winter.  Maybe Hive is better!

[MplsCustomer]

@LisaB23 

I'm just another Google Nest customer, but you may not have any alternative other than a factory reset if you lost access to your previous email account before using that account to update the email address for your Google Nest account (https://support.google.com/googlenest/answer/10675405?hl=en#zippy=%2Chow-do-i-change-my-account-emai...).

You could, of course, try contacting Support again in hopes of getting a different technician with  different answer, but it may not be possible to unlink your thermostat to your old Nest account without a factory reset.

[LisaB23]

Thanks and you may be right, I really didn't think it would be this difficult.  I've never spent 1.5 hours on the phone to any other support, unless I've just been lucky.  I may well have to do a factory reset just a little nervous that it won't work and then I won't have any heat settings.

[MplsCustomer]

@LisaB23 

I can understand being nervous.  It's entirely up to you whether you undertake a factory reset.

[Jake]

Hey LisaB23,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks for the help MplsCustomer.

Best regards,
Jake

[Dan_A]

Hello everyone,

I'm chiming in to ensure you've got the answers you're looking for. Feel free to let us know if you have more questions about this.

Thanks,

Dan

[CuriousMe]

Yeah same question 

I can’t access my old email to

reply to reset new email question 

how do I link a new email to old account 

[Markjosephp]

Hey everyone,

I wanted to stop by and see how I could help.

Thanks for the assistance, @MplsCustomer, @Jake and @Dan_A.

@LisaB23, I'm sorry for the trouble this may have caused you — I know it has been a while, but I wanted to ensure that everything is covered here. How's your thermostat? Were you able to link it to your new account?

@CuriousMe, I'd be happy to take a look into this for you. Since you no longer have access to your old account, the best option is to link your thermostat to your new email address. To do this, please give these steps a whirl:

1. On your thermostat. Go to Settings > Reset > Account Connection > Reset.
   1. This will remove the device from your old account.
2. After rebooting, reconnect it to your Wi-Fi network under network settings.
3. Look for the Nest App option in the settings and select either a QR code or an entry key.
4. Open the Nest app, sign in with your preferred email address, and add the thermostat.

If there’s anything else I can help you with, please let me know.

Best regards,

Mark

[janthadeus]

Hi all,

LisaB23, how’s it going with your thermostat? Still need our help?

CuriousMe, I want to make sure you're all good — did those steps work?

Thanks for the help here, MplsCustomer, Jake, Dan and Mark.
 

Best,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards.

JT