google home doesn't open at all

[sorintudoran]

google home doesn't open at all

[gmf]

Having same problem

[godtooro]

Same problem

[Juni]

Hi folks,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. Which Nest speaker are we working on? Could everyone of you try this troubleshooting:

1. Plug the Nest speaker or display into a different wall outlet.
   Note: Make sure you are not connected to a surge protector to rule out all other hardware.
2. Discharge the speaker or display:
   • Unplug the power adapter from the outlet and the Nest speaker or display.
   • Leave it unplugged for 20 seconds.
   • Plug the power adapter into the Nest speaker or display.
   • Plug the other end of the power adapter into a wall outlet that works.
   • Check if any LED lights would appear on the back of the speaker or display.
3. If you have a second same model Nest speaker or display, use the power adapter from the one that currently works.

Let me know how it goes.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.

Best,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni