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google home mini won’t connect

jammhvv
Community Member

my google home mini won’t connect to my phone and it keeps stopping at this screen. i have rebooted the speaker and redownloaded the app. i also used other google accounts but each time i get this message. i’m getting really annoyed. the exact message i keep getting is 

“The operation couldn't be completed.

(kGSKErrorDomain error

-83902.)“

1 Recommended Answer

kcruzgonzalez
Community Specialist
Community Specialist

Hi, jammhvv,

 

Thank you for posting in the community. I'm sorry to hear that you're experiencing issues setting up your Google Home Mini because you are getting that error code. I understand how frustrating this can be. I'm here to help.

This issue often occurs when the device and its settings have inconsistent language and region configurations. To resolve this, please follow these steps to ensure everything is aligned:

Here are the simplified instructions:

1. Change your phone's language settings:

  • Go to your phone's settings.
  • Find Language & Region (or similar).
  • Add English (United States) as a language.
  • Set your region to the United States.

2. Change Google Assistant's language:

  • Open the Google Home app.
  • Go to Settings (usually in the bottom right corner).
  • Find Google Assistant and then manage all Assistant settings.
  • Go to Languages.
  • Select English (United States) or EN_US.

3. Restart the Google Home app:

  • Change the languages on the app.
  • Close the Google Home app completely.
  • Reopen the app.

4. Set up your device as usual:

  • Follow the on-screen instructions to set up your device within the app.

I left you an example indicating that you should select English (United States), but everything will depend on where you are located.

Let me know how it goes and keep me posted.

 

Regards,

Kevin

View Recommended Answer in original post

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@jammhvv 

Customers have been reporting this error for years in this forum, with no clear resolution.

Sometimes Google Nest Support says that the problem is that the language setting for the phone/tablet and the Google Assistant are not the same, but sometimes they've deleted that comment.

bro. i even put a feedback on google trying to get a response. what is ts 😭😭

kcruzgonzalez
Community Specialist
Community Specialist

Hi, jammhvv,

 

Thank you for posting in the community. I'm sorry to hear that you're experiencing issues setting up your Google Home Mini because you are getting that error code. I understand how frustrating this can be. I'm here to help.

This issue often occurs when the device and its settings have inconsistent language and region configurations. To resolve this, please follow these steps to ensure everything is aligned:

Here are the simplified instructions:

1. Change your phone's language settings:

  • Go to your phone's settings.
  • Find Language & Region (or similar).
  • Add English (United States) as a language.
  • Set your region to the United States.

2. Change Google Assistant's language:

  • Open the Google Home app.
  • Go to Settings (usually in the bottom right corner).
  • Find Google Assistant and then manage all Assistant settings.
  • Go to Languages.
  • Select English (United States) or EN_US.

3. Restart the Google Home app:

  • Change the languages on the app.
  • Close the Google Home app completely.
  • Reopen the app.

4. Set up your device as usual:

  • Follow the on-screen instructions to set up your device within the app.

I left you an example indicating that you should select English (United States), but everything will depend on where you are located.

Let me know how it goes and keep me posted.

 

Regards,

Kevin

YOU R AN ANGEL. TYSMM IT WORKED IM SO HAPPY 🥳🥳🥳