google nest hub 2nd gen

[mhanson]

Hi, I bought a google nest hub for my mom and she could never get it going, some clown on amazon sold me a store display...is there anything i can do with it? it wont connect to home and there is a port on the bottom of the unit that i have no idea what to do with either...it runs and displays like a normal unit but im stumped

[mhanson]

also, it is too late to send it back to the seller

[Hollen_ar_mor]

What is a "store display" ?

Could you update a picture ?

[Alex_S]

Hi folks,
 

Thanks for the assistance, Hollen_ar_mor.

mhanson, I’m sorry to hear about what happened. What can you exactly see on its screen? Is it responding to a factory reset? I’ll look forward to your response.

Regards,
Alex

[mhanson]

it looks and acts like a normal - factory reset does not work

[mhanson]

Hi Alex, no it wont factory reset at all..the screen looks great and everything looks like mine but it does not hook or find on my google home app. so its just a dummy sitting there looking pretty

[mhanson]

[Alex_S]

Hello mhanson,

Oh no! I see what you mean; this is a demo device. The only way you can factory reset and set it up on your account is if the store that sold them will unlock it from demo mode. I suggest that you contact Amazon’s customer service to see what they can do to help you return the device to the seller.

Best,
Alex

[mhanson]

ok..i figured it would be something like that..problem is, my amazon account was closed and is no more on that one., Amazon made me open a whole new account ..but ill give it a try...

[Juanlulus]

Please, Can you tell me what happened? I have the same problem. Thanks