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google nest no longer recognises nanoleaf

no2pencilonly
Community Member

a week ago

Google home is no longer recognizing the nanoleaf app as existing at all, I am unable to add or delete it in the app and therefore unable to control my lights at all, except for the matter enabled ones. please help

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1 REPLY 1

AndersC
Community Specialist
Community Specialist

Monday - last edited Monday

Hi @no2pencilonly,

 

Thank you for posting in the community. I understand you're unable to delete or add the Nanoleaf app in the Google Home app, which is preventing you from controlling your lights at all. I'm glad to assist you.

Since you mentioned being unable to delete or remove your Nanoleaf app/account from the Google Home app, could you confirm if it's still linked with your Google Home app? If so, for how long have you had your Nanoleaf app/account linked with the Google Home app?

In the meantime, follow the steps below to manage or delete your linked Nanoleaf accounts, and then try to link them back to the Google Home app:

  1. Go to Third-party apps & services.
  2. In the list of connections, find the third-party app or service.
  3. Tap or click See details.
    • Optional: Tap or click Delete all connections.

Please keep me posted.

 

Regards,

Anders

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