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[maenmaen]

I've had my Nest Hello Doorbell since 2019, it worked perfectly and without issue until recently. Now everytime someone presses the button, it cuts out mid ring in the device, and loses power. The camera stops working until maybe 30 seconds later. Does anyone have any suggestions on how to resolve this issue?

[EdmondB]

Hello maenmaen, 

I'm here to assist you with your Nest Doorbell power issue. We'll work together to identify the cause of the problem and find a solution. Just to check, have you tested the wires on the back to see if they have at least 16–20 volts? Have you tried removing the doorbell and connecting it to a USB charger to see if it has the same issue when you press the doorbell? What is the status of the LED light when the power goes off? 

I look forward to your response.

Best,
 Edmond.