nest account

[joseb]

my wife's google account was deleted, after that the google cameras and door bell stop working, is this related to her google account been deleted?

[janthadeus]

Hi joseb,

I’m sorry to hear that. Let's sort this out — a few questions: is she the account owner or family member? What are the status lights of the cameras and doorbell? Also, is her Nest account not migrated (legacy) or migrated?
 

Thanks,

JT

[joseb]

She was the account owner, I was able to change the cameras to my account. The only issue we have now is that the door bell do not appear in the google hub when someone ring the it. 

[janthadeus]

Hey there,

I'm sorry for the delay. Thanks for the heads up. Are your doorbell and Nest Hub paired in the same home structure? If so, follow these steps below:

1. Open the Home app .
2. Touch and hold your device's tile.
3. In the top right, tap Settings > Doorbell.
4. Turn Visitor announcements on or off.

Let me know how it goes.

Regards,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — did those steps work?
 

Best,

JT

[joseb]

Yes it’s working now, thanks

[Azarco]

Hey joseb,

Awesome! We're glad to hear everything is working on your end. Let us know if we can assist with anything else otherwise, we'll lock the thread after 24 hours.

Cheers,

Alex