nest not connecting to wifi

[Esmerrod07]

I've tried everything. I restarted it, checked my internet connection... but I pressed "forget this devise" and now it will not connect to it

[RXShorty]

Hi @Esmerrod07 

What kind of device is not connecting?😊
If it is a Nest speaker or Hub check THIS link on how to factory reset the device.
After a factory reset you need to set it up like a new device.

[Esmerrod07]

it is a google nest mini and i already did a factory reset

[RXShorty]

Hi @Esmerrod07 

Did you try to set it up like a new device by using the Google Home app?

[Esmerrod07]

yes i did. several times.

[RXShorty]

Hi @Esmerrod07 

Do you get any kind of errors while setting configuring the app?

[Esmerrod07]

no errors except that i cannot connect.

[SCT1]

I'm experiencing the same problem. Tried everything on the troubleshooting pages. Even uninstalled app and reinstalled. 

[RXShorty]

Hi @Esmerrod07 

Could you try creating a new home within the Google Home app to see if that resolves the issue?

[LovelyM]

Hello everyone, 

@RXShorty, your assistance here is greatly appreciated.

@Esmerrod07, a few questions: was your Google Nest Mini connected before? If yes, were there any changes to your network? How far is your device from the Wi-Fi router? Have you tried using a different phone for setup?

@SCT1 and @Dguti, what Google Home or Nest devices do you have? Is this the first time set up? What's the message that you're getting during the configuration process?

Looking forward to your responses.

Best,
Lovely

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hi there,

Checking in, did the troubleshooting steps shared help?
 

Cheers,

Muddi

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy

[Muddi]

Hi there,

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini).

Keep us posted.

Cheers,

Muddi

[Dguti]

I'm having the same issue. And do create a new home still no go. Did anyone solve this? 

[SCT1]

I have a third generation nest thermostat that has worked fine with the nest app for 10 months. A few days ago it went offline and will not reconnect. When searching for WiFi it doesn't find any signals. Our ISP is Sky and remains  unchanged. 

[Muddi]

Hi SCT1,

Thanks for coming back to us. Is there a message when you're trying to connect it to your network?

Cheers,

Muddi

[SCT1]

It just says 'failed to connect' and then when searching for a network it doesn't pick anything up.