cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

operating Cync devices without internet connection

elphantEngineer
Community Member

I currently have some bulbs and an outlet running with the Cync app. I just use it as a vacation timer for the bulbs and the outlet runs a water heater recirculator pump that gives me hot water at the far bedroom at appropriate times. I've run into an issue where the app got logged off, and the connection to the Cync email server is broken, so it won't let me log in.

If I connect my devices to the Google home app, will it provide control when the internet is down?

6 REPLIES 6

Cathal_S
Gold Product Expert
Gold Product Expert

Hi elphantEngineer,

The Google Home app would require a WiFi internet connection with the bulbs.

 

Regards,
Cathal

Does it need to reach an internet server or just connect to the LAN via wiFi?

A internet connection is required.

Regards,
Cathal

Azarco
Community Specialist
Community Specialist

Hey there,

 

Thanks for providing that information Cathal_S.

 

elphantEngineer I wanted to follow up and see if you are still in need of any help? You can check this link for additional information.


Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey elphantEngineer,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey elphantEngineer,

 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Kind regards,

Alex