01-13-2023 12:37 PM
01-13-2023 12:40 PM
my chromecast is stuck in this screen, and how can i remove it, i dont want to go further because my google home app have a problem, i want it back to the previus screen like you just turn on your tv
01-17-2023 03:11 PM
Hi marganim,
Thanks for posting here in the Google Nest Community.
Good question, let me help you. This screen is an indication that you need to set up your Chromecast again. Could you tell me what problem you are experiencing on your Google Home app? Also, what Chromecast model are we working with? Check the steps below on how to set up your Chromecast.
Check this link for more information.
Regards,
Juni
01-17-2023 04:50 PM
thank you for your answer mr juni, i've tried that steps for several times and the problem on my google home is "local network", i dont know what's wrong beside that because when i check in my setting, i cant find the problem with my local network, i've already installing and uninstalling the app for many times, and the results is the same, my model is google chromecast 3.
thank you mr juni, im certainly waiting for your helping answers
01-26-2023 01:45 PM
Hey there,
That certainly hasn't been easy for you, were there any recent changes or updates to your network or set up? Give these additional steps a try:
Looking forward to your response.
Best,
Alex
01-29-2023 01:56 PM
Hello marganim,
Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.
Thanks,
Alex
01-30-2023 02:01 PM
Hi there,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.
Regards,
Alex