talk to a tech on the phone ? anybody have a phone # im so frustrated

[frankiesparks]

I need to talk to a tech !!  I did everything online to no fix , my gen 3 nest thermostat went offline for no reason . all other devices in my home are online . I had 3.7 volts , I figured let me charge it ..   forgetting I had to plug in a wire I removed 2 screws , then remembered well I can not get back on plate right way , multiple times ,  I took again , part came off but plastic part with screws di not ,  now I really am frustrated , got it off but still not right ...need a expert before I ruin this thermostat ... so does anybody have a tech number or knows what I should do !!!

[David_K]

Thanks for stopping by the Google Nest community. If you'd prefer here's the link to directly contact the Google Nest support team. They'll be able to check on possible troubleshooting options and next steps with you.

[frankiesparks · Accepted solution]

thank you , I already got in  touch with support , there sending me a new one !  thanks for the help , good to know there are options ..  bye

[Azarco]

Hey there,

Thanks for the help, davidking!

frankiesparks, we're glad you're able to get a replacement for your Thermostat. Should you need help with any Google Nest devices, feel free to reply on this thread otherwise, we'll lock the thread after 24 hours. 

Cheers,

Alex