Adding New Family Member

[Mlwagner77]

I have been trying to add a new family through Google Home. I followed all the directions and when the new person attempts to join in Google Home (to accept the invite), we keep getting that the link is not valid. 

Her nest app recognizes the invite is pending as well, but when you click to join, the same message is received.

any suggestions 

[Azarco]

Hey Mlwagner77,

Thanks for reaching out — let's check this out.

A few questions: are you using an Android or iOS? Are you inviting a regular Google Account? You can't invite the persons with Google Workspace (G Suite) accounts and Google Account for children under 13 (or the applicable age in the customer's country). 

Try uninstalling and reinstalling your Google Home app. Try also using a different phone to isolate the issue.

Best,

Alex

[Princesss]

Hi there,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Azarco]

Hey Mlwagner77,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex