02-05-2023 11:23 AM
I installed two cameras in one location. Later, I added another camera at second location, but did not add a new "home". As a result all the cameras show up in the original home. Recently I added a thermostat to the second location. Since then I discovered I should have added a second "home" and added the devices in the second location to it. I just added the second home, then I followed other Community advice to "transfer" the camera from one home to the new one. After opening the app, selecting the home where the device is located, and tapping on Settings while in the device I want to move - the instructions say I should find Device Information and select that, then select Home. Unfortunately, on my app I only have Device Options to choose, and there is no Home listed under that.
Does anyone have a recommendation on what I should do. I cannot find anything in the Help sections that addresses this issue.
Thank you!
02-05-2023 11:36 AM
Curious. I tried checking my cameras, doorbells, and hubs, and do not see a "Device Options" for any device. Do you have the latest version of the Google Home app? Or are you on the new "preview" version of the Google Home app? Which cameras do you have?
02-09-2023 04:37 PM
Hey dba2023,
I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.
Thanks,
Archie
02-13-2023 12:16 PM
Hey there,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
02-14-2023 01:05 PM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake