09-20-2022 02:23 PM
My nest hello doorbell start detecting vehicle as person. This just started few day ago. I have redo my activity zone. Still no luck.
09-22-2022 11:13 AM
I have noticed the same thing a few weeks ago. It has never cleared up and I have searched the forum for some solution but Google has not answered. It is infuriating that this persists with 0 resolutions for a year. There must be an issue with their AI that occurred with an update.
09-27-2022 03:41 PM
I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. I have a great troubleshooting article for familiar faces I would suggest you take a look at and go through. I believe it may be helpful in this case.
01-07-2023 07:11 PM
It would be more helpful if you addressed the actual issue with a solution instead of pointing us to a how to guide for a completely unrelated topic.
10-02-2022 12:00 AM
Checking back in should you still have further questions here. Let us know by replying to this thread.
Thanks for your help, Brad.
10-02-2022 08:25 PM
This problem has never been fixed. Still having the problem
10-03-2022 07:31 PM - edited 10-03-2022 07:34 PM
We’re sorry to hear that but we appreciate your efforts here. Let’s have a better look — a few questions: when did the issue start? Does it happen intermittently or persistently? Are there any Activity Zones set up for the camera? Were there any changes to the WiFi network? Also, has the camera been moved recently?
Create separate zones for areas where you expect events to happen and where events can be ignored.
To learn more about creating Activity Zones, check out this guide: Set up and use Activity Zones.
Let me know how it goes.
10-03-2022 09:04 PM
This was never happened to me since I got this. It just suddenly happen started last month. I did not change any setting or move anything. I have done all the instruction that was provided too.
10-05-2022 02:47 PM
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. I would advise that you please fill out this form, and a higher tier of support will reach out to you with next steps.
10-08-2022 07:45 PM
Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?
I appreciate your help, Brad.
10-09-2022 08:28 PM
Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further.
10-10-2022 03:04 PM
It seems to have corrected itself. It has not identified a car as a person in a week.
10-10-2022 03:08 PM
Yes, it seem like my is the same. Finger crossed
10-10-2022 04:57 PM
Oh, cool! Thanks for keeping us in the loop. Let’s monitor it for now.
Keep us posted.
10-12-2022 06:12 PM
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
01-07-2023 07:13 PM
Thanks for checking back in. Did you think the problem was fixed or is this an emotional support group?
01-13-2023 08:33 AM
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
01-16-2023 10:18 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Brad.
01-17-2023 06:36 AM
This problem was never solved. All instructions has been followed
01-26-2023 09:11 AM
At this time, this is something we are looking into. I don't have an ETA or a time frame to provide, but thank you for your patience.
02-09-2023 11:51 AM
The nest aware subscription claims it can detect vehicles. It is false advertising
02-01-2023 11:18 AM
@Benlau88 this is not the experience we want you to have and I know that you've been through a lot of troubleshooting steps to resolve this issue. To confirm, have you tried resetting your Nest Doorbell to the factory default and re-setting your activity zones? Remember that after the reset, all of your recorded events will be removed as well.
Keep us posted.
I appreciate the help, Brad and JT.
02-01-2023 12:34 PM
Yes, I have went through all of that processed
02-08-2023 02:43 PM
Thanks for getting back to us. I'm sorry to hear about your experience on your Nest doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
02-09-2023 03:18 PM
Thanks for posting here in the Community. To know more about specific Nest Cameras that have vehicles event detection, hit this link.
02-11-2023 03:19 PM
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to read the information and check the link I shared? In case you have an update, you know where to find us.
02-14-2023 12:20 PM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
01-07-2023 07:20 PM
My problem has come back again. Apparently Google have no fix for it in my opinion.