Camera online, but no live stream, battery 'empty' according to Home App

[Checkers]

Hi All, 

I have a weird problem. My Nest Battery Cam is working fine and recording clips. However, I cannot see the live stream because according to the Home App its battery is empty (it isn't since it is plugged in all the time) and therefore the camera is offline (it isn't because the clips are in the history). I am scratching my head on what to do... any ideas?  has anyone experienced this before??

Many thanks for you help.

Checkers

[MplsCustomer]

@Checkers 

We've had a battery camera for 19 months, plugged in at all times with the optional power cable. The USB plug should be snugly seated in the bottom of the camera with the cable feeding towards the FRONT of the camera. (Some customers in this forum have had trouble with the USB plug.) When we go to Settings | Battery for our camera, it says "Plugged in" with an infinity symbol, and the camera is "Live" at all times. We cannot see the battery level unless we unplug the camera; when we have checked, it's always between 77% and 100%.

[Checkers]

Yes, that is how I remember mine worked as well... until it started doing what I wrote before.

[Checkers]

I have just done a factory reset to the device. Setup went well and it is working again. As I thought, the battery is 100% full, so suggests that there is an issue with the Home App. 

[MplsCustomer]

@Checkers 

Strange. Perhaps just unplugging and plugging in the USB connector in the process of doing the factory reset helped. I've seen a couple of posts from customers who got their battery camera functioning again just by fiddling with the USB plug.  The plugs seem rather flimsy.

How long have you had your camera?

[Checkers]

About two year I think. Since they were just introduced. Anyway, it is all working again. The factory reset did the trick.

[janthadeus]

Hi folks,

Checkers, happy to hear that! I appreciate your effort here. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for your help, MplsCustomer!

Cheers,

JT