Can’t download a video

[Admc29]

I cannot download a video. I do not have a download option or save to device option. I’ve followed all the instructions I can find on this site and gotten nowhere. Please help! 

[MplsCustomer]

@Admc29 

The instructions on the Google Nest Help topic below have been updated for the new version of the Google Home app.

The instructions work for us on both our newer cameras in the Google Home app and on our older cameras in the Google Nest app.

https://support.google.com/googlenest/answer/9207572

[EmersonB]

Hi everyone, 

@Admc29, thanks for reaching out here in the Community. How's it going? Were you able to follow the steps from the link shared above? In case you're going to download your clips in the Google Home app you may follow the steps below:

To create and download a video clip:

1. Open the Google Home app .
2. Tap Favorites or Devices .
3. Select your camera.
4. Scroll to an event in your camera’s video history timeline. You can also tap Event history for a list of events.
5. Choose the event you want, then tap Controls .
6. Tap Save clip to save the video clip to your phone. From there, you can share the video clip via email or other apps.

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB]

Hey Admc29, 

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
 
Thanks,
Emerson