Can't log in to Nest App or reset pw

[Lmcox74]

I have no idea what to do here but my nest app logged itself out and won't let me log back in. It tells me every password I've ever used is incorrect and then won't send me a link to reset it. I never migrated the account. Does anyone have any ideas? 

[MplsCustomer]

@Lmcox74 

From another post, this is Google Nest's suggestion:

"If you have a non-migrated Nest account, follow this guide to change or reset your Nest account password":

https://support.google.com/googlenest/answer/10371718

I don't know why you aare not getting a reset email. The most likely reason is that on the reset request you are using an email account that is different from the one you had previously used to log in.

You could, I suppose, contact Support--using the link and instructions in the post below--to see if Google Nest is failing to send reset emails for some reason:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EmersonB]

Hello everyone,

@Lmcox74, thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, have you tried checking your spam, junk and trash folders? When you sign in, do you select the "Sign in with Nest" option? Try signing in your same email address through our webpage https://goo.gle/2qjvVSU.

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson