Events deleted after 3 hours

[Dianamatein]

Hello,

I brought a Nest cam(battery) from UK, but I use this camera at my parents place in Romania.

After 3 hours all the events are deleted, but in the description of the product it says that I have 3 hours of event video history.

Nest Aware is not available in Romania.

Should I get the Nest Aware from UK? Will It work?

Please tell me what can I do to have access to more than the last 3 hours of history?

Thank you

[janthadeus]

Hi Dianamatein,

Since Nest Aware isn't officially launched in Romania, some features may or may not work. You can't purchase Nest Aware in the UK and transfer it to another region that is not supported. Our team is working hard to give the best experience to our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT