Google Home Mini 2 White Lights on

[Wulics]

My somewhat new google home mini decided to stop working today after I had requested that google turn the volume to ten, it had turned off moments later it had stayed on two white lights for a while, then it had went into the flashing “thinking lights” after that it started to repeatedly do the turn on sound/welcome sound. It had also disconnected from my google home app and I’m not able to access it at all through the app nor am I able to restart it.

[Princesss]

Hi Wulics,

Thanks for reaching out.

Sorry to hear about your experience with your Google Home Mini. A few things I'd like to ask -- are you using the original power cable for your Google Home Mini? Also, have you tried performing a complete reset?

If reset is not yet done, let's try it to check if that would change its behavior. As soon as it is done, set it up again.

Let me know how it goes.

Best,

Princess

[Princesss]

Hi Wulics,

Chiming in to check if you still need help with this? Hope the previous post answered your question, otherwise I’ll be locking the thread.

Best,

Princess

[Princesss]

Hi Wulics,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess