Migrating account after divorce

[Frustrated2024]

This is an issue about a Nest thermostat. It only gave me the option of Nest Aware. I got divorced and kept the house with the Nest thermostat but my ex has the account linked to his email. He won’t transfer the account or help me in any way. How can I reset the account so I can access the Nest app?

[DeboraJ]

Hi Frustrated2024 

Thank you for reaching out to the community. I understand that you want to reset the account to use it with your own email address. I apologize for the inconvenience you've experienced. I'm happy to assist you!

To help you with the most accurate steps for resetting your thermostat account, please provide the following information:

-Your Location: Where are you located?

-Thermostat Model: What type of thermostat do you have (e.g., Nest Learning -Thermostat, Nest Thermostat E)?

-Physical Access: Do you have physical access to the thermostat device itself?

I'm ready to assist you further once I have this information!

Best regards, 

Debora