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My Nest only has about 40 minutes of history video instead of the three hours promised

mechelaar
Community Member

I'm wondering why my video historyis capped at about 40 minutes instead of the three hours promised.

1 REPLY 1

MplsCustomer
Bronze
Bronze

@mechelaar 

Without a Nest Aware subscription, you don NOT get 3 hours of event video history; rather, you get event video history for any events that occurred and were detected and recorded in the most recent 3 hours.

When they say "Up to 30 days of event video history" with a subscription, they mean events that occurred in the last 30 days, not 720 hours (30 x 24) of video.  And when they say "Up to 3 hours of event video history without a subscription, they mean events that occurred in the last 3 hours.

I've seen confusion about this wording ever since we became Google Nest's customers in 2019.

https://support.google.com/googlenest/answer/9681538