Hi Edhead,
Thank you for reaching out to the community. I apologize that you're unable to log in to the Nest app and keep showing an incorrect password. I understand how frustrating this can be, even though you tried to reset with no success. Let's work together to find a solution.
Please verify the following details on your phone and the Nest app:
- Make sure that your Nest app and phone are up to date.
- Try to log in using the Nest web app instead and try to log in there.
- If it still doesn't work, try using an incognito tab or clearing the cache and cookies.
Also, please follow the steps to change your Nest account password. Here are the steps:
- Open your Nest app settings.
- Select Account security.
- Select Account password.
- Enter the current password and new password.
- Important: Password requirements are:
- Eight or more characters
- Uppercase and lowercase letters
6. Confirm new password.
7. Select Save changes.
Note: If you attempt to create an insecure password, you'll receive an error message.
Let me know how it goes and keep me posted.
Regards,
Byron
