Nest APP Support Issue and Migration to Google Home Support

[elambright]

Apparently support for the "Nest App" has stopped totally.  Unfortunately I have a situation where I can not obtain a new password for my Nest account.  The long story is that I had two Nest Alarms go out of date (they have a 10 year drop dead period).  I purchased two new Gen 2 Nest Alarms just last week to replace them not knowing that these devices had been marked end of sale back in March of 2025.  To add insult to injury when I installed them I found out that their drop dead date is in 2033 or 2 years less than the advertised normally10 year drop dead date.  Not only that but they were $180 each for a total cost to me of a product that's no longer current of $460.00.  

None the less I then went ahead and used my Nest App to install these in place of the one's that were going out of date. Unfortunately during the process I somehow messed up my NEST Account login.  I'm of the belief that I never have migrated that account over to a Google Account.  The migration apparently needs to start in the Nest Account app and end in the Google Home account app.  Since the bad password keeps me out of my Nest Account I can't migrate the alarms that I have to a Home account.  The Nest App does show an option to log into either the Nest Account or the Google Account.  It also offers up an option to get a new password.  That option uses my email account to receive directions to create a new password.  But those emails NEVER arrive.  So, here I sit with an unsupported APP and product that I just spent $460 for that I depend on for fire protection.  And I can't get to the Nest APP account to see if the migration did or did not take place.  The way the alarms are acting cause me to believe they are still stuck in the Nest Account and have not and can not get migrated into the Google account.  Needless to say all of this does not make me a happy camper.

[MplsCustomer]

@elambright 

You could try checking this Help topic on migration issues:

https://support.google.com/googlenest/answer/9297676

The most common reason for not receiving a password reset email is if you are somehow inadvertently using an email address different from the one you previously used to log into the Google Nest app.

The issue with 10-year expiration dates is true of all smoke and carbon monoxide detectors. I recently purchased 2 replacement carbon monoxide detectors at Home Depot and discovered that they were 9 months old. But it does seem worse with Nest Protects; other customers have also reported receiving 2-year old Nest Protects.

To contact Support with help on sorting out what's going on in your case:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)

5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.