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Nest Aware Customer Support - there is None - Only this that shows what gets Recorded

Danabenj
Community Member

Event and 247 video history - Google Nest Help.png

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@Danabenj 

Have you tried the "Contact us" option under "Nest Aware Premier Care" on the page below? It says to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

Danabenj
Community Member

Again, I’m stating that Nest Aware has NO LIVE customer support,  They were probably laid off with latest Google layoffs

Brad
Community Specialist
Community Specialist

@Danabenj

 

I am sorry to hear you have had trouble reaching support. If you would please, fill out this form, and support will reach out to you with further assistance. 

 

Best regards,

Brad

Danabenj
Community Member

What form ? ?

Brad
Community Specialist
Community Specialist

@Danabenj

 

The form I sent is hyperlinked above in my last statement. If you click on it, it will open up a new page that you need to fill out and will get you connected with support. You can skip the first part if you wish, click Next and choose which way you would like to contact them. 

 

Best regards,

Brad

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@Danabenj I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

 

I appreciate the help, MplsCustomer and Brad.

  

Regards, 

Emerson

EmersonB
Community Specialist
Community Specialist

Hey Danabenj,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson