Nest Aware Paid but not working or attahched

[EveretteLadner]

Hello,

I purchased the one-year subscription for Nest Award, but, it is not recognized that it was purchased. What do I do?

[MplsCustomer]

@EveretteLadner 

Did you purchase your Nest Aware subscription for the same Google Nest "home/structure" where your cameras are located?

You can check your Nest Aware subscription here; if you select your subscription it should show the Google Nest "home/structure":

https://store.google.com/subscriptions?hl=en-US

You should also be able to check it by selecting your Google Nest "home/structure" (if you have more than  one) and going to Settings | Nest Aware in either the Google Nest app or the Google Home app.

If you need help, you could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en&co=GENIE.Platform%3DAndroid

[janthadeus]

Hi folks,

Checking in — did you get a chance to try the suggested steps provided by MplsCustomer? If so, how did it go? Let me know if you need more help.
 

I appreciate your help here, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey EveretteLadner,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT