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Nest Aware Plus has vanished because of Deleted home

JDavid
Community Member

I had paid to Oct 2023 for my Nest Aware Plus subscription for my home with Nest Cameras.

Because of an error with the Google Home App, I had to literally delete my existing home (in the app) and recreate my home, manually adding all my items one by one (took close to three hours).

In deleting my 'home', that meant the cameras etc were also removed and with it, my Nest Aware Plus Subscription.  I logged in to see if I could transfer it over to the new home, but the only option was to cancel the subscription to avoid being rebilled. 

Now I have my new home set up, with cameras but... no Nest Aware Plus subscription, nor do I have credit from Dec 6, 2022-Oct 2023 from my previous purchase.

My question.. how do I get the credit up to Oct 2023 moved from my inactive/deleted home to my new home? 

Logging into my google store account, going to subscriptions, it shows no active. It does show the option to sign up for my new home. I have not done this because I've already paid.

If I am getting a pro-rated refund for the Dec 6-Oct 2023, I'll just resign up. If it's possible for someone to just transfer the credit over to the new home, that would be ideal.

Thanks for your help, hoping a Google Nest Team member sees this and can resolve.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@JDavid 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en&co=GENIE.Platform%3DiOS

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in — were you able to speak to our Nest Aware Care Premier team? If so, how did it go? Let me know if you need more help.

 

I appreciate the help, MplsCustomer.
 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie