Nest Aware footage

[CaptChaos]

Hey,

Is it possible to retrieve footage from one of my cameras from 34 days ago? It's past the 30 day mark, I get that. It's just that i need to download something that was caught on camera, for a court case?

Thanks

Tom

[MplsCustomer · Accepted solution]

@CaptChaos 

You cannot retrieve it.

Google Nest says "All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days." (https://support.google.com/googlenest/answer/9681538)

I suspect it would be unethical and/or illegal for Google Nest to retain history beyond the period we've authorized them to do so.

[MplsCustomer · Accepted solution]

@CaptChaos 

You cannot retrieve it.

Google Nest says "All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days." (https://support.google.com/googlenest/answer/9681538)

I suspect it would be unethical and/or illegal for Google Nest to retain history beyond the period we've authorized them to do so.

[CaptChaos]

Thank you for replying

[MplsCustomer]

@CaptChaos 

You're welcome.

[EmersonB · Accepted solution]

Hi everyone,

@CaptChaos, thanks for reaching out here in the Community. We hope that the information that MplsCustomer has shared sheds some light on your concern. Let us know if you have more questions.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB]

Hello CaptChaos,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
  
Best,
Emerson

[EmersonB]

Hey CaptChaos,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,

Emerson

[Shareen]

Does footage from a Nest basic indoor camera stay in the cloud after 3 days?

[MplsCustomer]

@Shareen 

It depends on exactly what you mean by your question.

If you do NOT have a Nest Aware subscription, Google Nest says they only store video history for the most recent 3 hours, with event video history for the newer 2nd gen cameras and snapshots for the older 1st gen cameras. This is stored on Google Nest's servers.

https://support.google.com/googlenest/answer/9681538

If you're asking where video history is saved, for the older 1st gen cameras it's all stored on Google Nest's servers. For the newer 2nd gen cameras that are battery-powered, they can record and save events locally in internal memory for up to one hour of recorded events if they go offline, and then upload the video to the cloud when they come back online. The wired 2nd gen cameras cannot do this; it's all stored on the cloud.

https://support.google.com/googlenest/answer/9242083

[EdmondB]

Hello Shareen,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

I appreciate the help, @MplsCustomer.

Best,
Edmond

[EdmondB]

Hey everyone, 

@CaptChaos, Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out.  If you need any help, let us know.

Best,
Edmond

[EmersonB]

Hello everyone, 

@CaptChaos and @Shareen, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, Edmond and MplsCustomer.

Regards,

Emerson

[CaptChaos]

No thank you, I'm good. Appreciate your help though. 

Thanks 

Tom