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Nest Hello - Familiar Face detection not working

Tanquen
Community Member

I have a guest with over 500 captured photos but is given the correct name maybe 1 out of 10 times they come to the door.

 
It has over 80 of me but like never shows the person as me and almost always as unknown and doesn't add the unknown photo so I can added it to a familiar face group.
 
What is the point of letting me know that it thinks the person is unknown if there is no option to add that photo to a known guest?
5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just popping in to see  if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.

Tanquen
Community Member

Not sure what happened to my last reply but the issue would be server side so restarting the nest hello doorbell shouldn't have anything to do with the fact that the nest are Google server sending me a message that the doorbell has seen someone it doesn't recognize but then I don't have any way to add that person to a recognized group. Also the fact that there are many many pictures of me and other guests and it continually does not recognize them.

Brad
Community Specialist
Community Specialist

@Tanquen

 

I see what you are saying, but there is no way to manually add in a new familiar face. Check your settings and adjust them if they need to be a bit stronger. I am sorry if this is an inconvenience. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.