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Nest app

Community Member

Hi , can't download a clip of my history event details. There is no option. I subscribe monthly. Help! Thanks! Angie


Community Specialist
Community Specialist

Hi there, 


I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.


Best Regards, 


Community Member

I realized I had to go into my nest app and not Google homes. However there is another issue. A 3rd camera that is in Google homes doesn't show up on nest app. Seems nest app cam only have 2 active if I have to check another camera that was not the 2st 2 linked to nest, I will not be able to access footage. I actually bought a 4th light up camera for outside recently...not installed yet, for safety...if it doesn't show up on the nest app, how do I retrieve the footage? Google homes doesn't allow me to do it!

Community Specialist
Community Specialist

Hey folks,


Thanks for chiming in and I appreciate your help @Brad. I'm dropping by to ensure everything is covered here. Feel free to let us know if you still need help.