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Nest aware not detecting people

Fred7745
Community Member

I'm having the same problem as Andybrad, who posted a few weeks ago.  Sometimes, people come to the door and there is no alert of any kind.  The Nest cam looks out the window right above the door and most of the time I get nearly instant alerts of a person in my red zone (the alert zone covers the whole front walk) and an email sent to me, exactly as I have Nest configured, but occasionally a person walks right up the front door and Nest is silent.  After extensive communication with Nest support without any resolution I have come here.

I can review the video and these people are all perfectly obvious (to the most casual observer), yet no detection occurs.  Support has suggested things that really aren't relevant concerning the two cell phones connected to the account.  These phones could be turned off and the email of the detection should still be sent.  There is some basic flaw in the detection software.

I have several captured video clips to show examples of how detection is failing.

 
4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Fred7745
Community Member

The problem still exists.  I have reduced my expectations for how the Nest cam performs.

Brad
Community Specialist
Community Specialist

@Fred7745

 

I am sorry to hear that you are still experiencing this issue. I would suggest that you do a full Factory Reset on your Nest Cam. This will also help it to correct faces, and make sure that it is detecting the correct settings. Also, I would suggest setting up Activity Zones to test specific areas that see a lot of people. This could focus the cam a bit, and may help it to start detecting people. 

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.