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Nest camera cannot be added

Community Member

Can't seem to add a new Nest Cam (wired).

In Google Home, I clicked + add device, new device, select my house (I have more than one home), it says looking for devices, what are you setting up, I select camera, then it says "Go to Nest app".

So I go to the Nest app, select the house, select the gear icon, + add product, scan the QR code, it then says "Go to Google Home App"





There have been a couple of posts on this in the past. Do you have the latest version of the Google Home app on your iPhone or mobile device?

Hey Lxli321,


Awesome, we're glad to hear that! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for the help, MplsCustomer and Princess.




Community Specialist
Community Specialist

Hi folks,


Thanks for visiting the Community.


@MplsCustomer, thanks for your help.


@Lxli321, we'd like to check if you have tried checking if the latest version of the Home app is installed on your phone? Let us know if you have additional questions and the Community would gladly lend a hand.




Community Member

Thank you, @MplsCustomer & @Princesss!

The issue was resolved after I uninstalled and installed the Google home app. My App Store indicated the app was updated to latest version before I uninstalled. But somehow the reinstalling makes the problem disappear.