Nest doorbell does not show in nest account online

[Ststein]

I cannot find where to add or find my new nest doorbell when I long on to nest from a computer. The hub feed shows up, but not my doorbell. I also seem to be losing a lot of video feed. It will show in the app a person and I get the 2 second view but when I click on the video it says no history available. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Ststein]

Yes, I still need help with this.

[Brad]

Hey there.

Is your Doorbell previously owned? Or is it brand new? Are you connecting it to the same wifi as the rest of your devices are connected too?

Best regards,

Brad.

[Ststein]

The device was purchased brand new and connected to the same wifi. 

[Brad]

@Ststein

Are you attempting to add a new device to your Google/Nest Home? Or are you just trying to find a device you added? Sorry for my confusion, if you could clarify the issue again for me that would be helpful.

Best regards,

Brad.

[Ststein]

I have had the ring doorbell since December. I am trying to add it to my online account through a web browser. I can access the camera on my nest hub but not the doorbell. 

The doorbell is accesible on my phone app for Google home. But I cannot find where to add it to the web based account. 

[Brad]

@Sstein

This is not a Community Forum for Ring doorbells. I am afraid I cannot assist you with adding that to anything as it is not a Nest/Google product. I would suggest you reach out to Ring for further assistance.

Best regards,

Brad.

[Ststein]

Sorry - it was a typo. It is a nest Google doorbell. By following the thread, I was talking about a NEST product and then typo-ed the name. I'm currently disappointed in the lack of response and knowledge for why the NEST doorbell does not show up in nest aware. And then to just close off the forum without double checking. Seems like there isn't support for this product which is super disappointing.  The difficulty in getting a response or finding out where to get answers is discouraging, especially for a google product. I have searched over and over on Google and on forums and in my app and online in Nest aware. The NEST doorbell should just show up as it is connected to my home, the same home wifi as everything else, and it was a brand new product.

[Brad]

@Ststein

I can understand your frustrations for sure, but I do want to clarify that these Nest Community Forums are not the place to go for direct support. We cannot do what Support can do, I am merely a moderator for these forums. I would suggest that you contact Support for some direct support on this topic. That way, your time is spent getting direct assistance. 

Best regards,

Brad.

[Ststein]

Brad. I appreciate the response. How and where do I get support?  I cannot locate it and this was the closest I found. 

[Brad]

@Ststein

You will need to fill out this small form found here then support will reach out to you. Or you can chat with them here.

Best regards,

Brad.

[aatienza]

Hey Ststein,

Sorry for the delay. We haven't received your form, do you still our help? If so, please fill out this form so our team can reach out to you.

Thanks, 

Archie

[aatienza]

Hey Ststein,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

You might want to check out this link. If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Thanks!

Archie