Nest is showing paired with another user even after factory reset.

[HarshilShah06]

I had my wifi changed even after doing a factory reset multiple it still keeps on showing the same error no matter what I do I even deleted the device from my home app. and even tried to reinstall my app.

[MplsCustomer]

@HarshilShah06 

What Nest device are you having trouble with? Before doing the factory reset, did you remove the device from the Google Nest app or Google Home app?

Sometimes, it seems customers get the error you're reporting because the factory reset was not successful.

This is Google Nest Help's topic on restarting and factory resetting cameras and doorbells:

https://support.google.com/googlenest/answer/9252162

This is Google Nest Help's topic on factory resetting speakers and displays:

https://support.google.com/googlenest/answer/7073477

This is Google Nest Help's topic on restarting and resetting thermostats:

https://support.google.com/googlenest/answer/9247296

[EdmondB]

Hello HarshilShah06,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[EdmondB]

Hi there, 

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond