Nest thermostat stopped working

[Morales07302]

I bought a nest thermostat from my local power company and it stopped working after two weeks.  The power company said to put in a claim with Google. So I found the warranty claim page and submitted a claim. THREE TIMES!. After two weeks I got an email from Google asking me for a good time and phone number to call me.  NEVER GOT A CALL BACK. second claim, went weeks and nobody contacted me. Third claim much like the first I got an email, gave them a date and time and NO CALL AGAIN!  What do I do? Zero help and nobody to call. I need help.

[Jake]

Hey there,

I understand the trouble, and know this is not the most ideal situation. I wanted to follow up with you. You can contact support by following the link here. You can also reach out to our team by following this link here, and they will follow up with you via email. Please let me know if you have any trouble from here, as I want to ensure you are good to go.

Best regards,

Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Dan_A]

Hi Morales07302,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan