Nest thermostat

[Enamul1234]

Hi,

My nest thermostat which is around 5 years old is showing a house icon and pointing an arrow downwards, the thermostat is a wired device, does anybody know what the issue is

[moralesvicente]

Hello Enamul1234, 

Thank you so much for posting in this community. I understand that your thermostat is showing an unexpected icon on the screen. So don’t worry; I'll be more than happy to help. 

To get a better understanding of the situation, please help me out by answering the following questions: 

• When did the trouble start? 

• Could you please attach a picture of what you see on the screen? 

Any additional details you can provide will be helpful.

Best regards,

Daniel