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Next Aware Plus subscription not retaining video history

drumsab1015
Community Member

I renewed my Nest Aware Plus subscription and received an email confirmation that I was was charged on Nov 21, 2021.  When I log into my Nest home login, I see the two cameras I have associated with my account but I am unable to see any video history / timeline info (I am logging in via my laptop computer but also don't see any video history from my phone login either).

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.