Next Aware Plus subscription not retaining video history

[drumsab1015]

I renewed my Nest Aware Plus subscription and received an email confirmation that I was was charged on Nov 21, 2021.  When I log into my Nest home login, I see the two cameras I have associated with my account but I am unable to see any video history / timeline info (I am logging in via my laptop computer but also don't see any video history from my phone login either).

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.