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Problem connecting to cloud???

Volojin
Community Member

Hello all, I recently got a google nest and I originally set it up fine and got everything connected then it logged me out out of no where and when I tried to sign back in I had the problem “Problem connecting to cloud, please try again later” I saw a discussion about this more than a month ago with my same exact issue and no resolve. When will this be fixed because if it’s not going to be soon I'm returning it and never using a google product again. This is absolutely ridiculous that it takes over a month to fix a bug.

1 ACCEPTED SOLUTION

Volojin
Community Member

Sorry for late reply on my end to but I ended up returning the one that was giving me problems and I got a new one and haven’t had a problem with it. 

View solution in original post

4 REPLIES 4

bloomtown
Community Member

I'm also having this problem and have been for a couple weeks.

Google, can you clarify when this will be fixed?

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue? I know that there's been a delay in response since you posted.
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Volojin
Community Member

Sorry for late reply on my end to but I ended up returning the one that was giving me problems and I got a new one and haven’t had a problem with it. 

View solution in original post

Brad
Community Specialist
Community Specialist

Hey @Volojin

 

I am happy to hear that the replacement worked for you! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.