Reinstalled App me Lost Nest Aware

[eddieg87]

Good evening...I had to reinstall the app and I lost nest aware. I had just paid for the annual membership and it's now showing just a trial. How can I restore this service if it's something I already paid for? Please assist.

[MplsCustomer]

@eddieg87 

Deleting and reinstalling the Google Nest app or Google Home app has no effect whatsoever on a Nest Aware subscription as log as you log back on with the same Google Account; the subscription is stored on your account, not on the app; we've done it several times. Are you sure you are logging onto the app for the same Google Nest "home/structure" and the same Google Account you used for the Nest Aware subscription?

You can check the Google Nest "home/structure" for your Nest Aware subscription by going to this link and clicking on your subscription:

https://store.google.com/subscriptions?hl=en-US

[janthadeus]

Hi folks,
 

Checking in — I hope MplsCustomer’s response answers your question. Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey eddieg87,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

Thanks,

Archie